Refund Policy
Refund Policy
At Shimmer Chef, we take pride in crafting fresh, small-batch skincare that meets the highest standards of quality. Your satisfaction is our top priority, and we want you to feel valued with every purchase. However, due to the nature of our fresh, perishable products, we can only offer refunds under specific circumstances as outlined below.
Eligible Refund Conditions
Refunds will be considered on a case-by-case basis under the following conditions:
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Quality Issues
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If a product arrives spoiled due to unforeseen issues (e.g., improper refrigeration during transit), please contact us.
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Shipping Damages
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If your product arrives damaged (e.g., container broken), we will address the issue promptly.
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Shipping Delays
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If your order does not arrive within the expected timeframe due to carrier delays, jeopardizing product preservation, please reach out for assistance.
Refund Process
To request a refund, please email us at info@shimmerchef.com within 72 hours of receiving your order. Include:
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Photographic evidence of the issue (e.g., damaged container, spoiled product).
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A brief explanation of the problem.
This 72-hour window ensures we can properly assess any issues related to our refrigeration requirements and maintain the freshness of our products. Shipping costs are non-refundable.
What Happens Next
Once we review your claim, we will determine if a refund, replacement, or store credit is appropriate. We reserve the right to evaluate claims on a case-by-case basis to ensure fairness and avoid misuse.
Important Notes
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Refunds or replacements will not be issued for dissatisfaction unrelated to quality, damages, or delays.
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We do not require return shipping for damaged or spoiled products—your photographic evidence is sufficient.
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Our goal is to provide exceptional care while safeguarding against potential abuse of this policy.
Thank you for choosing Shimmer Chef and supporting our mission to bring fresh, superfood-rich skincare to life. If you have any questions about this policy, feel free to contact us at info@shimmerchef.com